Peak 10 Hosting Services

Setup, Configuration and Testing

• Installation and setup of server hardware and operating system software.
• Installation of required operating system hot fixes and service packs.
• Network configuration
• Hardware Testing
• Software Testing
• Network Testing

Standard Hosting Services

Data Center Services

• Fully redundant, high-bandwidth Internet connectivity
• High-security, conditioned data center
• Redundant power including battery backup and generator
• Dedicated, isolated internal network
• 24/7 on-site support

Server Management

• Installation of required operating system hot fixes and service packs.
• Installation of vendor security patches as needed.
• Response, troubleshooting, and resolution for any hardware, service, or application warning or failure conditions.
• Coordination of any vendor or contractor-related support activities.
• Hardware monitoring -- 24/7 comprehensive monitoring of system hardware for the purpose of detecting warning conditions or hardware failures.
• Server Software/Service Monitoring -- 24/7 comprehensive monitoring of any software applications or services running on the system hardware.
• Network Monitoring -- 24/7 comprehensive monitoring of all network infrastructure equipment, including any switches, routers or firewalls.
• Incident Response -- 24/7 incident evaluation and response services for alerts generated by any of the hardware, service, or network monitoring systems.

File System Backup/Restore

• Full backups weekly with daily incrementals
• Backed up to disk and tape
• Multi-site options available
• Secure offsite storage for backup tapes

Documentation and Reporting

• Detailed change-control documentation for all system hardware.
• Record of all system hardware, OS, or application configuration changes or updates.
• Weekly report of site availability measures.
• Real-time access to comprehensive web site statistics.

Multi-Server Managed Services

• 24/7 hardware, OS service, and basic application monitoring & reporting when multiple servers are included in the system.
• Intelligent hardware-based load balancing services.
• Windows advanced server clustering services.

Advanced Monitoring Services

• 24/7 Transaction chain website, database, and e-mail monitors, or "Deep Monitoring" of client web sites. "Deep Monitoring" refers to the process of testing failure points at several levels, providing an accurate and complete picture of the health of the web system. An example is stepping through an online transaction exactly as a user would, including clicking buttons, completing text fields, and following links.
• Comprehensive monitoring includes any operating system services, processes, or other functional applications that can be monitored, including dynamic web pages.
• External monitoring of any Internet-exposed devices, over multiple backbones. Peak 10 engineers are alerted by when mission- critical sites become inaccessible, return incorrect data, or respond slowly to connection requests.
• Weekly report of uptime, errors, and warnings.

Advanced Security Services

• Host-based intrusion detection and prevention with 24/7 incident evaluation and response services for alerts generated by any of the IDS monitoring systems. Generally accepted security industry procedures will be followed during incident response.
• Vulnerability Scanning
• Scanning agents installed on each server, and the scans occur over the internal network.
• Vulnerabilities assessed for urgency and impact, and appropriate action is taken.
• Review of weekly reports for new vulnerabilities.
• Monthly reporting of vulnerability alerts and incident responses.
• Daily report of incident responses with relevant details and resolution.

Microsoft SQL Server DBA Services

• Scheduled weekly preventative maintenance including job status, server performance, and backup checks.
• Regular performance monitoring and optimizations, including index recommendations and creation (upon client request).
• Disaster recovery services, including unscheduled backup/restore operations.

Microsoft Exchange Server Management Services

• Scheduled weekly preventative maintenance including Exchange specific job status, server performance, and backup checks.
• Regular performance monitoring and optimizations including the use of Exchange Server monitors.
• Disaster recovery services, including unscheduled backup/restore operations.

Microsoft Sharepoint Management Services

• Monitor SharePoint services at Web and Application levels.
• Installation of required patches. Schedule maintenance windows as necessary.
• Define and implement disaster recovery plans for file, site, and server recovery.
• Configure reporting as defined by customer requirements, including usage, availability, and server health.
• Respond to unscheduled outages.

Geo-Redundancy Services

• 24/7 monitoring of any software applications or web services running on a multi-site system.
• VPN link to redundant systems
• Manual routing of DNS queries to geo-redundant “failover” system when monitors from at least three different locations confirm primary site is unavailable.

Shared Web Hosting

• FrontPage Extensions + ASP.net
• Fully redundant, high-bandwidth Internet connectivity
• High-security, conditioned server facility
• 24/7 site monitoring
• Nightly off-site backups of all critical data
• Battery backup, plus generator
• Comprehensive site statistics

Shared SQL Server DBA Services

• Shared Microsoft SQL Server 2005 instance.
• Scheduled weekly preventative maintenance including job status, server performance, and backup checks.
• Regular performance monitoring and optimizations, including index recommendations and creation.
• Disaster recovery services, including unscheduled backup/restore operations.